Type the IP address on your web browser to obtain the printer EWS page on your computer.Ĭlick Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.Įnter a display name that will appear on the printer's control panel to identify this email profile.Įnter or confirm the correct SMTP server and SMTP port information. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address. Once done, restart the printer and check.Īlso, try creating a new scan to email profile and then try to check.
You can download and install the printer firmware from here: Try updating the printer firmware and then try the steps mentioned in my above post.
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Please let me know if this resolves the issue, or if you require further assistance. You can also check and follow the steps under “Scan directly to email (wireless Internet connections only)” for setting up the scan to email again. Now restart the printer and then try to perform a scan to email.
We can try and fix this issue by assigning a public DNS address. I understand that you are having issues with the scan to email feature. Thanks for your continued participation on the HP Forums.